What is the shelf life and best way to store your pralines?
We recommend that you enjoy your pralines within 2 weeks from receipt, for optimum flavor. A few of our customers store them for longer, so it's also based on your personal preference. The best way to store them is in an airtight container.
Why are there white spots on my pralines?
The white spots are a natural process called crystallization. Because our pralines are made with NO preservatives, the white spots occur over time as the cooked sugar returns to its original crystal form. The process begins as soon as the candy leaves the pot, and does not affect flavor. For optimum flavor please enjoy your pralines within 2-3 weeks or purchase.
How long will my order take to arrive?
UPS Ground usually takes 3-5 business days, depending on the distance in transit. Please allow 1-3 business days processing time. The processing time is the length of time we need to get an order ready to ship, or the length of time between when you place an order and when we ship your order. Please note, our processing times may be longer during the month of December.
What if I need my order by a specific date?
Please make a note of when your order needs to be received at its destination in the order comments section on the shopping cart page. We will do everything we can do ensure it is delivered by that date.
How can I track my order?
After you place your order you will receive an order confirmation email. Once the package is picked up by UPS and scanned in, you should receive an email with the tracking information.
What if I want to ship to multiple addresses?
Unfortunately, at this time online orders must be made separately when sending to different addresses. If you want to send items to multiple addresses, you can always email us and we can take your order via email.